Your best employees may be searching for a new job right now. You might be thinking, “No, that can’t be true. My team is happy; why would they leave? They generally receive high reviews, they show up on time, and they fulfill the job requirements. Everything is fine!” Are you sure?
The reality is, high-performing employees who don’t receive consistent feedback or know they are contributing to something bigger will seek employment elsewhere. However, most supervisors and managers spend an overwhelming amount of time dealing with under-performing employees. We address performance and attendance issues, document the corrective action plan, and attempt to coach and counsel them to improve. It’s time-consuming, admittedly exhausting, and leaves us little time to give feedback to the top performers. I found myself in this position as a stressed-out ER nurse manager of a Level III Trauma Center. I was very frustrated with the process we had in place (or lack thereof) to reward, recognize, and track ALL performance. The outdated system of a personnel file with spreadsheets and paper files just wasn’t cutting it. It was so onerous that I could barely keep up with documenting negative employee behavior. My high performers weren’t getting the feedback they deserved and morale was low.
I knew my employees deserved more from me since they worked so hard for their patients and the organization every day. I wanted to provide ALL my employees with consistent, transparent, and immediate feedback on their performance. So, after researching potential solutions, I found a simple-to-use yet very effective tool called Guardian Tracking.
Guardian Tracking encouraged me to track all performance – both good and bad – to coach, counsel, mentor, and celebrate successes. With just a few clicks, I could make an entry in an employee’s file about things like:
When it came time for annual performance reviews, I simply printed the entries from the year, and the written review was practically finished. The typically onerous task of employee documentation became simple and easy and created the paper trail that I needed.
Here’s the key – every time an entry is made in the system, the employee is alerted. Talk about transparency! The employee is fully aware of the activity in their file. Additionally, the system tracks when that entry was viewed.
I started using Guardian Tracking to simplify performance documentation. What I didn’t expect was the drastic impact on the culture of the department. Here are five improvements my department experienced when I provided my team with consistent, transparent, immediate feedback:
The software also helped hold me accountable to my employees. When a team member expressed interest in earning a certificate or furthering their education, we would discuss the available opportunities and then document it in Guardian Tracking. That would reinforce and remind us what we were all striving for—their success.
I found this to be true: when I documented my employees’ performance consistently throughout the year instead of just at the annual evaluation, they felt valued and appreciated, gave their best effort, and stayed in the department. Consistent, transparent, immediate performance feedback works!