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In episode 132 of “The JoyPowered® Workspace Podcast,” JoDee and Susan discuss being a good conversationalist with Lisa Mitchell, conversation expert and owner of Pulse Analytix.

Being a good conversationalist is a critical skill in several ways, like building relationships, helping you establish professionalism and credibility, building your reputation, job satisfaction, and better interviewing. Lisa Mitchell joins the show to share her expertise on having more effective and positive conversations.

How we show up in conversations is infinitely important. Think about how you hope someone would describe you after a conversation, and use that to help you set your “internal GPS” for the outcome you want. Similarly, setting conversation goals, like building trust, likability, or offering reassurance, can help you interact in a way that gets you achieve the purpose of the discussion.

It can be easy to get tunnel vision focusing on what you want from a conversation, but it’s also important to think about who you’re engaging with and what they might need from the interaction. Lisa shares some questions that can help you create space to get to the truth, like “How do you feel about this project?”, “How do you expect this to go?”, “What does best case or worst case scenario look like for you?”, and more.

In this episode’s listener question, a listener asks about recommendations for HR recertification. In the news, a study by Lensa shows the most in-demand job roles in the US.

Mentioned in this episode:

• Purple Ink
• Powered by Purple Ink
• Susan Tinder White Consulting
• ”How to Be a Better Conversationalist (With Examples)”
• Pulse Analytix
• Email Lisa
• Lisa’s Website
• Lisa’s YouTube channel
• SHRM
• HRCI
• The Lensa Index

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