SHRM Annual Conference & Expo: “Empathy: The New Work Culture Norm”

JoyPowered® author Jeremy York will lead this session at the SHRM Annual Conference & Expo.

Empathy is a critical HR leadership skill. It helps to build and sustain positive workplace relationships, foster diversity and inclusion, encourage cooperation and collaboration, and facilitate conflict management. Empathy generates an interest in and appreciation for others, paving the way to more productive working relationships.

As managers hone their empathic leadership skills, they improve leadership effectiveness and increase their organizational culture. Research shows that 90% of all employees believe that empathy is an important workplace value, and eight in ten are willing to leave an employer who isn’t empathic (Business State of Workplace Empathy Study). Empathic leaders have genuine curiosity about the lives of those who work for them. Leading with empathy is invaluable in good times and essential in challenging times. Creating a culture of empathy will allow you to have a pulse on your team and provides insight on how to meet the needs of your employees.

Learning Objectives:

• Define empathy and the various types of empathy.
• Explore the importance of empathy in the workplace.
• Discuss how to strengthen empathy skills.
• Understand how to remove roadblocks that inhibit our empathy.
• Develop a plan of action for creating a more empathic culture.