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In episode 75 of “The JoyPowered^® Workspace Podcast,” JoDee and Susan discuss onboarding with Chris Ronzio, founder and CEO of Trainual. Topics include important components to include in onboarding, when to begin documenting your processes, and the best ways to train employees.

To start, Susan and JoDee discuss an article written by Jan Dewar in January of 2019 titled “10 Employee Onboarding Statistics you Must Know in 2019”. Jan cited statistics from a variety of different sources. JoDee and Susan go back and forth sharing Jan’s top 10 statistics and important thoughts on onboarding.

Chris Ronzio discusses where the idea for his company, Trainual, came from, when an entrepreneur should stay in or leave their business, and important components to include in onboarding. Chris uses the example of freshman college orientation to help paint a picture of what makes a good onboarding strategy.

Chris goes on to discuss reasons companies should document all their process, policies, and procedures. He explains that companies want everyone to have the same experience, so documenting processes, policies, and procedures can help keep this consistent experience. Lastly, Chris shares some other resources for streamlining processes, what he has learned about the best way to train employees, and discusses companies’ struggles related to the onboarding process.

For the listener question, JoDee and Susan tackle an issue with a manager using vulgarity and being unprofessional towards an employee in the workplace. Susan says that the employer should address the situation by having a conversation with the manager that focuses on addressing the manager’s behavior. In the news, The Wall Street Journal reported in August 2019 that staff should avoid spending time hotly debating matters unrelated to their jobs and refrain from name-calling, among other discouraged behavior. Susan an JoDee discuss Google’s new practice of limiting employee discussion of politics or other potential aggravating non-work topics.

Mentioned in this episode:

• Purple Ink
• Susan Tinder White Consulting
• “10 Employee Onboarding Statistics You Must Know in 2019”
• 100 Hacks to Improve Your Business by Chris Ronzio
• “The Process Playbook” column in Inc. Magazine
• Trainual
• The E Myth by Michael Gerber
• Scaling Up by Verne Harnish
• Traction by Gino Wickman
• “Google Puts Curbs on Political Debate by Employees”
• The JoyPowered^® Team by Erin Brothers, JoDee Curtis, Peggy Hogan, Denise McGonigal, Laura North, Susan Tinder White, and Liz Zirkelbach
• Stitcher Premium – use promo code JOYPOWERED for one month free

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