How to Use Creativity to Solve Problems
August 24, 2020
Show Notes: Episode 98 – Employee Relations
September 14, 2020

Click here for a full transcript of the episode.

This episode is sponsored by JazzHR.

In episode 97 of “The JoyPowered® Workspace Podcast,” JoDee and Susan discuss employee development with Jenny Budreau and Michelle Baker from FORUM Credit Union and SHRM’s Ann Godmere.

JoDee and Susan talk about a Harvard Business Review white paper that suggests critical strategies around developing a culture of learning. They discuss ideas like personalization, making learning a habit, sharing your learning, and measuring the effectiveness of your learning investment.

Jenny Budreau and Michelle Baker of FORUM Credit Union call in. FORUM was recently recognized as number 16 on Training Magazine’s Top 125. Jenny explains why employee development is a key objective for their organization and how they measure their progress. Michelle shares the elements that set apart FORUM’s development programs and examples of some of the types of training they have. They also discuss why companies might want to go through the application process for awards like Top 125 – even if you don’t win, reviewing your programs and their impact can help you improve.

SHRM’s Ann Godmere joins the hosts to discuss training from her perspective as an instructional designer. Ann shares some of the trends she was seeing in training early this year and some trends caused by the challenges of training during the COVID-19 pandemic. Overall, training seems to be moving back in the direction of soft skills, empathy, and well-being. She also discusses the digitization of training and development.

In this episode’s listener question, a listener wants to know which HR metrics are the most powerful in HR Business Partner roles. In the news, in June of 2020 the Supreme Court found that an employer who fires an individual for being gay or transgender violates Title VII of the Civil Rights Act of 1964.

Mentioned in this episode:

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Emily Miller
Emily Miller
Emily works behind the scenes at JoyPowered, helping to edit and publish the books, producing the podcast, and running the website and social media.


  1. A says:

    Is there supposed to be a SHRM PDC credit for this?

    • Emily Miller says:

      Hi A,

      Thanks for listening!

      Yes, there is SHRM PDC credit for this episode. If you fill out the evaluation at, it should show you the code. If you have any issues with the evaluation or the code, please send us an email at, and we’ll help you out.

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